Refund Policy for Nita Design

Thank you for choosing Nita Design, a freelance website design and development service provider. We strive to deliver high-quality digital services and maintain transparency with our clients.

By purchasing our services, you agree to the terms outlined in this Refund Policy.

Digital Services

Nita Design provides digital services including, but not limited to:

• Website Design
• Website Development
• WordPress Development
• E-Commerce Website Development
• SEO Services
• Digital Marketing
• Website Maintenance
• Graphic Design & Branding

Because these services involve time, expertise, and customized work, refunds are subject to the conditions below.

Project Deposits

Any advance payment, booking fee, or project deposit made to secure a project slot is non-refundable.

Deposits are used to cover project planning, research, consultation, and initial development work.

Refund Eligibility

A refund may be considered only if:

• Work has not yet started on the project.
• Payment was made due to a duplicate transaction.
• A billing error occurred.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Services

Refunds will not be provided for:

• Completed website design or development work.
• Customized digital services.
• SEO services already performed.
• Digital marketing services already delivered.
• Website maintenance services already provided.
• Domain registration fees.
• Hosting fees.
• Premium themes, plugins, software licenses, or third-party services purchased on behalf of the client.

Project Cancellation

Clients may cancel a project at any time by providing written notice.

If cancellation occurs after work has started:

• Payments already made are non-refundable.
• The client may be invoiced for work completed up to the cancellation date.
• Any completed work may be delivered upon settlement of outstanding balances.

Revisions and Client Satisfaction

We aim to ensure client satisfaction by providing revisions according to the agreed project scope.

If concerns arise, clients are encouraged to contact us so we can work toward a reasonable resolution before requesting a refund.

Chargebacks

Clients agree to contact Nita Design before initiating a chargeback or payment dispute.

We are committed to resolving issues fairly and professionally whenever possible.

Processing Refunds

If a refund is approved:

• Processing time may take 5–15 business days depending on the payment provider and banking institution.
• Transaction fees charged by payment processors may be deducted where applicable.

Changes to This Policy

Nita Design reserves the right to update or modify this Refund Policy at any time without prior notice.

Any changes will be posted on this page with the updated effective date.

Contact Information

Nita Design
Freelance Website Designer & Developer
Website: https://nidadesign.com

For questions regarding this Refund Policy, please contact us through the contact information provided on our website.